Comment: It didn't meet in terms of deadline, but she had a good excuse and she apologized for it -- showed concern about her ratings, which means she cared.
Response: This may be a first: responding to a 3 seven years later. I mailed this from my work in an overnight box that wasn't checked regularly. Actually I think I was the only one dumb enough to put something in there. When I asked about it the person in charge was quite chagrined and admitted he never checked the box. Live and learn. Live and learn. Even today when I go to the mailroom I look at that box outside of the mailroom and get chills.