Comment: And no responses to emails. So sad.
Ah..a postcard has arrived 3 month later! Blame is on UK's postal workers but I can't give you a 5 because of lack of response to emails but I am changing your 1 to a 3.
Response: I haven't had any emails :( sorry you didn't receive anything - I am SO fed up of the post in this country! I will send a replacement